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Furniture Questions Answered by Worthington Direct

Furniture Questions Answered by Worthington Direct

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Company Information

Do you have a store?

WorthingtonDirect does not have a physical store or showroom but has been in business through catalogs since 1997 and via our website since 1999. We have strong working relationships with top manufacturers in the specialty furniture industry that allows us to offer competitive pricing that beat most brick-and-mortar stores.

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What is your toll-free 800 number/fax number?

Telephone: 800-599-6636

Fax: 800.943.6687

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What are your phone hours?

Hours of Operation: Monday - Thursday: 8:00 am - 6:00 pm CST

Friday: 8:00 am - 5:00 pm CST

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How do I contact customer service?

There are several ways to contact the WorthingtonDirect customer service team.
During business hours you can call us at 800-599-6636 or use the Chat Live links located at the top of every page.
For after hour service, you can email

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¿Se habla español?

Para recibir servicio en español llame al 800-599-6636 y pregunte por Jay Bueno.

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Does your company have paper catalogs?

Yes, we have free catalogs available. Please fill out our catalog request form to receive a copy.

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What is your Federal Tax Identification number?

Tax ID #75-2693807

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Order Information

How do I place an order with WorthingtonDirect?

We offer easy, secure online ordering for both customers that wish to pay with a credit card or use a purchase order. You can also call us during normal business hours or download our printable order form and fax or mail it to us.
PO Box 140038
Dallas, TX 75214
Phone 800-599-6636
Fax 800-943-6687

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What is your privacy policy? Is my personal information protected?

We value you as a shopper so it is important to us to protect your privacy and ensure the security of the information you provide us. Please read our full Privacy Policy statement for details.

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How do I check the status of my order or track my order?

Since we ship factory direct, we are unable to provide real-time tracking on our website. However, our customer service team is happy to assist you with status checks or tracking details by calling 800-599-6636 during business hours. For after hour requests, please email and we will contact you the following business morning.

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What types of payment are accepted?

We accept Visa, MasterCard, American Express, Discover and Government credit cards. Payment may also be made by check, money order or electronic transfers. For more details contact our Accounts Receivable department at 800-599-6636 ext 226.

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Do you accept purchase orders?

We accept purchase orders from state and federally funded institutions including public K-12 schools, state colleges/universities, public libraries, municipalities, all branches of the military and churches. Online customers using a purchase order should select the "Bill Me" option at checkout and enter their purchase order number in the field provided. You may also fax, mail, email or phone in your purchase orders.

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Do you offer financing?

We offer financing through Lease Process, a partner specializing in furniture financing.
Complete their finance application form to get started. Contact us if you need help estimating the total cost of your potential furniture purchase. Lease Process will contact you directly once they have reviewed your application. Most reviews only take 1-2 business days.
Apply online now:
Application Fax: 720-898-9200

For more information contact:
Kathy Allen
800-942-9830, ext. 224

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Is sales tax collected in my state?

Sales Tax is required on merchandise and shipping charges in the following states: AL, AZ, CA, CO, CT, DC, FL, GA, IA, IL, IN, LA, KS, KY, MA, MD, ME, MI, MN, MS, NC, ND, NE, NJ, NV, NY, OH, OK, PA, RI, SC, SD, TX, UT, VT, WA, WI, WV and WY, unless a tax-exempt certificate is on file with us. Sales tax will not be automatically added to any order, but if you are in one of these states and are tax exempt we do request that you send us a copy of your tax exempt certificate at your earliest convenience. Sales tax will be manually added to taxable customer's invoices in these states using their current state sales tax rate.

Alabama Customers**: Worthington Direct has collected the simplified sellers use tax on taxable transactions delivered into Alabama and the tax will be remitted on the customer’s behalf to the Alabama Department of Revenue. Worthington Direct’s program account number is SSU-R010031903.

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How do I send you my tax exempt certificate?

There are several ways to send us your tax exempt certificate. If you are in AL, AZ, CA, CO, CT, DC, FL, GA, IA, IL, IN, LA, KS, KY, MA, MD, ME, MI, MN, MS, NC, ND, NE, NJ, NV, NY, OH, OK, PA, RI, SC, SD, TX, UT, VT, WA, WI, WV and WY, please select one of the following that is most convenient for you:

  1. Fax to 800-943-6687
  2. Email to
  3. Mail a copy along with your order or payment to:
    PO Box 140038
    Dallas, TX 75214

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Are there additional discounts available?

We are a wholesale dealer and can save you 50% or more off the manufacturer's list price. Many items have column pricing and you can increase your savings when ordering in larger quantities. If you have an especially large order or need a volume quote, we are here to help. Simply fill out our volume quote request form and a WorthingtonDirect sales specialist will provide you with a custom bid within 2 business hours. Promotional sales and special offers can also be found in our Web Specials section.

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Do you have a printable order form?

Yes, we have a printable order form.

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Shipping/Delivery Information

How do I calculate my shipping cost?

Shipping rates can be found online by using the calculate freight links that are located on every product page. Additionally, you can add multiple items to your shopping cart and receive an instant freight quote for the entire cart, prior to submitting an order.
You may also call our sales team during business hours at 800-599-6636 to request a freight quote while you wait on the phone.

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What is your shipping/delivery policy?

The actual shipping charges are prepaid and added to your invoice. We make every effort to ensure that you are receiving the most competitive rates available. The amount you are charged is not a percentage, but is based on the size, weight, and distance to your location from our supplier.

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How will my furniture be delivered?

Smaller items can ship UPS, but larger and heavier items are shipped F.O.B via truck at common carrier rates. Standard truck deliveries are tailgate and require that someone is available at delivery to inspect, sign receipt and unload product onto delivery site.

Inside Delivery service is available, however additional charges will be assessed and you may still need to assist driver with products that are extremely large or heavy. Inside delivery service is first floor delivery only; the driver will not bring items upstairs or beyond the first set of doors.

Notification prior to delivery is available at no extra charge for truck shipments only, please specify on your order.

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What does Inside Delivery mean?

Inside delivery means that the freight driver will unload your shipment and bring inside the first doors of your facility. Inside delivery service is first floor delivery only; the driver will not bring items upstairs or beyond the first set of doors. Installation and dunnage removal is not included. The driver may still need assistance if the products are extremely large or heavy. Call our customer service team if you are unsure about the delivery size of your order at 800-599-6636.

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What if I need Liftgate service?

Liftgate service is available at an additional cost. The rates for liftgate service varies for every shipment and cannot be calculated using our online shipping calculators. We ask that you call us during business hours for the best rates available for your particular order at 800-599-6636.
A lift gate is a motorized platform attached to the back of the freight truck that will physically lower your large and/or heavy items to the ground so you can take them inside your facility. Not all freight trucks come standard with lift gate, therefore it must be specified beforehand to accommodate your delivery needs.

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When will my order ship?

All of the products that we carry have varying lead-times. Average lead-time is approximately 1-2 weeks, but some ship as soon as 24 hours! If your order is time sensitive, please call us prior so that we can confirm product availability or perhaps offer a faster solution.
Please visit our Quick Ship section for our fastest product lead-times.

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Can I place an order now to be shipped at a later time?

Yes, we call this a "Future Ship". Simply tell your sales representative that wish to have your order future shipped, and the week that you would prefer delivery. You may also request a future ship online by specifying this information in the shipping instructions field during checkout.
This is ideal for school districts that wish to place their back to school orders early to ensure delivery during the busy summer months.

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How do I reduce my shipping costs?

The cost of shipping per-unit almost always goes down as your order quantity increases. If you plan on ordering several small orders over time, it will likely be cheaper place one large order. Also, you can reduce your overall shipping costs by ordering all of your products from the same manufacturer. Simply use our Browse by Brand drop down menu to see a manufacturer's full product line.

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Product Information

Do you offer free fabric swatches?

Yes, we encourage you to request free fabric and finish samples on any purchase where you are trying to match existing furniture or integrate product into an established décor. Contact us for your free samples by call 800-599-6636 or email

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How many people will I be able to fit around my table?

Remember that the smaller the chair, the greater the seating capacity around a table. Keep in mind the table's purpose and be mindful of the space each person may require. Full size student stack chairs are usually 18"-21" wide. If you are using a standard folding chair for seating, then plan for 18" width per seat. A comfortable space per person would be 26 inches, while the minimum space required per person would be about 20 inches.
Please view this helpful Table Capacity Chart for specific table sizes.

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What's the proper seat height for my students?

Chairs are available in several seat heights to accommodate all student ages. A common stack chair may range in sizes of 10"H, 12"H, 14"H, 16"H and 18"H. These heights are measured from the floor to the highest point on the seat surface. You can follow this rule to measure existing chairs and order more of the same size, or use this guide for ordering for the first time:

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What are ANSI/BIFMA tests?

To determine the durability of commercial furniture in daily use, tests were developed by the Business and Institutional Furniture Manufacturer's Association (BIFMA) and approved by the American National Standards Institute (ANSI). Products meeting ANSI/BIFMA standards have been thoroughly tested to ensure they will give the service you expect.

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What does Greenguard Certified mean?

Greenguard Environmental Institute is an independent non-profit organization specializing in indoor air quality protection by certifying products and materials that meet approved standards for emissions. Products and materials certified under the Greenguard Children and Schools program meet the most rigorous standards to assure healthy schools and daycare centers. Do your part in helping the environment and earn your school LEED points in the process.
View our Eco-Friendly Furniture section for many Greenguard certified products.

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Do you have assembly instructions?

Most products come with assembly or installation instructions already included in the carton or packing slip. If you are missing assembly instructions or would like to see instructions prior to ordering, please contact our sales team at 800-599-6636.

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What if I can't find the product I'm looking for?

If there is a particular item that you are looking for and cannot find, we may still be able to help. While we haven't yet added every item available from our suppliers to our product line, we can still extend our great wholesale pricing over all items produced by our suppliers and provide you with a quote. Please let us know what you are looking for by calling our customer service team at 800-599-6636 or send an email to

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After the Sale Information

What is your guarantee/ warranty policy?

Customer satisfaction is important here and we offer you a 100% Satisfaction Guarantee. You will always find friendly personal service, and prompt attention to your questions. Most products have their warranty information listed throughout the website, or you can contact our customer service team at 800-599-6636 or inquire via email to

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What is the cancellation policy?

Please call our customer service team at 800-599-6636 if you feel you would like to cancel an existing order. No penalties will apply unless the order has already shipped, in which case you will be responsible for all shipping costs.

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What is the return policy?

We represent many different manufacturers, all which have varying return policies. Products that are unused and in the original cartons may be returned back to their respective manufacturer. Return Authorizations must be requested within 20 days from Worthington Direct before any merchandise may be returned. Custom and clearance products may not be returned.

You will be subject to a 30% restocking fee and the cost of return shipping if the product arrived as advertised. We will provide you with an exact return cost for your approval prior to any returns being initiated. Once approved, Worthington Direct will provide return documents and arrange for the product to be picked up. We discourage returns due to color matching issues and ask that you request a color swatch prior to ordering.

Rest assured that Worthington Direct will expertly handle any issues that arise due to incorrect orders, damages or defects. Just contact us, we are here to help.

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What if my order is damaged or is missing a part?

If your shipment arrives damaged via UPS or truck, call our customer service team at 800-599-6636 for prompt attention. If possible, describe the damage on the delivery receipt and ask the delivery person to sign it. As we ship directly from the manufacturer, we may not know if something is damaged unless you notify us. We are committed to customer satisfaction and will assist you in replacement orders or discount options upon notification.

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Who do I contact about billing questions?

Please contact our Accounts Receivable department during business hours at 800-599-6636.

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How do I receive a copy of your W-9?

Please contact our customer service team for a current copy of our completed W-9 form by calling 800-599-6636 or you may email your request to

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Can you remove me from your mailing list?

To be removed from our mailing list, please copy the back cover of your catalog, write "Please Remove" on it and fax to 800-943-6687. You may also email us a request at by including all of the information on your catalog mailing label, plus the Priority Code and Customer Account numbers. Please note that this process can take some time and you may receive additional catalogs in the meantime.

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Can you add me to your mailing list?

Certainly, please fill out our catalog request form to receive your free copy of one of our catalogs. Catalogs available include our main school furniture catalog, church furniture catalog and preschool furniture catalog.

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