Worthington Direct Privacy Policy

How we use your information – Worthington Direct will use information we collect for a variety of purposes depending on the services you use and how you use them. We use the information you give us to provide you with the services and products you request from us. We use the information you give us to understand how you interact with the services and products, so we can improve them and develop new ones to meet our customers’ needs. We may also use this information to conduct market research, statistical analysis and for business planning. Depending on the permissions you have granted through your settings, we may collect information from or about the devices you use to access our site so that it can be used to recognize you across platforms and provide you with a seamless user experience. We may also use your information to prevent fraud or any other potentially illegal activities, protect the safety of our users and others, and respond to requests from governmental bodies or courts.

Information you give us – Worthington Direct may collect and store any information you provide to our website or phone representatives. For example, we keep a record of the information you provide us when you create an account, place an order, email, call or fax us. This helps us process and track your orders. In certain circumstances, you may be able to choose not to provide certain information, but then you might not be able to take advantage of many of our features. Examples of the type of information we keep are:

• Your name
• Your shipping address
• Your billing address
• Your email address
• Your phone number

Information we will not collect – Worthington Direct will not collect or store any of the categories of sensitive information listed below, unless we are required to by law.

• Race or ethnic origin
• Political opinions
• Religious or philosophical beliefs
• Trade union memberships
• Genetic or biometric data
• Health or mortality data
• Sexual orientation
• Gender identification or preference

Use of Cookies, Pixels, and Tracking Technologies

We use tracking technologies, including cookies and pixels, to enhance your experience on our website and to understand how users interact with our content. These tools help us analyze traffic, serve targeted advertisements, and measure the effectiveness of our marketing campaigns.

Specifically, we use:

• Meta Pixel (Facebook Pixel): This pixel allows us to track conversions, optimize ads, and build audiences for future advertising based on user behavior on our site. This data is shared with Meta Platforms Inc. and is subject to their Data Policy.
• Google Analytics and Google Ads Pixel: These services help us understand how users interact with our website and our ads. Google may use the collected data to contextualize and personalize ads on its own advertising network. See Google’s Privacy & Terms for more details.

You can manage your cookie and tracking preferences through your browser settings. Users may also opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on and control Facebook ad preferences at Facebook Ad Preferences .

If you turn off cookies or other collection tools, you may not have access to many features that make your experience more efficient, and some of our services and features may not function properly. However, you can still place product orders over the telephone by contacting our customer service number at 1-800-599-6636. Note that our websites may not recognize or respond to Do Not Track (DNT) headers from web browsers.

How long we keep your information – We will keep your information only for as long as it is necessary to fulfil the purposes described within this privacy policy unless a longer retention is required or permitted by law. The period we keep your information may vary depending on your interactions with our site.

Information Sharing

• We do not sell any customer information or share it with anyone who would use it to market to you. Of course, we do share your shipping information with our product suppliers and shipping companies to facilitate the delivery of your orders.
• With your permission, our website also shares web use information with web analytics companies that provide support services to us and need the information to do so. We do not authorize these companies to use your information for any other purpose.
• We may disclose information you provide to us when we believe it is appropriate to comply with the law or to protect the safety of our website or other users.
• If you linked to our website through another site, that site might have collected information about your use of the link or ad. Please refer to the linking site's privacy policy to see how they collect and use this information.

Permission to email

From time to time we would like to send you our email newsletter, featuring new products, specials and other information we think you might find useful. If you would like to receive these emails, select the "Sign up to get the latest news and special offers" and enter your e-mail address. You may opt-out of the newsletter at any time through the instructions included on our site and the emails you may receive.

Security

We use 128-bit Secure Sockets Layering (SSL) to encrypt your credit card information before it goes out over the Internet. SSL technology is the industry standard for secure online transactions. SSL makes ordering from the Worthington Direct website as safe as shopping online with any other leading retailer or ordering by phone with your credit card. Of course, like other companies, Worthington Direct cannot guarantee 100% the security or confidentiality of the information you provide to us. In order to further protect your information, it is important for you to protect against unauthorized access to your password and to your device. Be sure to sign off when finished using a shared device.

Your Choices

As discussed above, you can always choose not to provide certain information even though it might be needed to take advantage of certain features of our site, or order products over the phone. You can also opt out of e-mail communications. Finally, the Help feature on your browser will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookie, by changing the add-on’s settings or visiting the website of its manufacturer.

Children’s Access

We do not sell products for purchase by children. We sell children’s products for purchase by adults. If you are under 18, you may use our site only with the involvement of a parent or guardian. We do not knowingly collect personal information from children under the age of 13 without the consent of the child’s parent or guardian.

Your California Privacy Rights

Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice describing what categories of personal information we share with third parties or corporate affiliates for those third parties or corporate affiliates' direct marketing purposes. That notice will identify the categories of personal information shared with third parties and used for direct marketing purposes and the name and address of the third parties that received such personal information. If you are a California resident and want a copy of this notice, please submit a written request to the following address: Worthington Direct, P.O. Box 140038, Dallas, TX 75214. In your request, please specify that you want a "Your Worthington Direct California Privacy Rights Notice." Please allow 30 days for a response.

If you are a minor under 18 and have a profile or account on worthingtondirect.com, you may ask us to remove reviews or other content that you posted on the site by writing to Worthington Direct, P.O. Box 140038, Dallas, TX 75214. We will begin to process your request within 30 days. Please note that processing your request does not ensure complete or comprehensive removal of content that you posted.

International Users

Our digital operations are conducted, in whole or in part, in the United States. Regardless of where you live, you consent to have your personal data transferred, processed and stored in the United States, and allow Worthington Direct to use and collect your personal information in accordance with this Privacy Policy.

Specifically for users residing, or accessing the site, within the European Union, you maintain the right to submit a user access request, also known as a Subject Access Request ("SAR"). Any user falling under this category can submit a written SAR request to the following address: Worthington Direct, P.O. Box 140038, Dallas, TX 75214. In your request, please specify that you want a "Your Worthington Direct European Subject Access Request." Please allow 30 days for a response.

Conditions of Use

If you choose to visit our site, your visit and any dispute over privacy is subject to this policy, including limitations on damages, resolution of disputes, and application of the law of the State of Texas. If you have any concern about privacy at our site, please contact us with a thorough description, and we will try to resolve it. Unless stated otherwise, our current policy applies to all information that we have about you and your account.

Changes to our policy

We reserve the right to modify our privacy statement at any time, so please review it frequently. We will post any changes here, on our homepage and in other appropriate places so you'll always know what information we collect, how we use it, and under what circumstances we share it.

Product Videos

Several items have a link to display a product video that illustrates its use and function. The YouTube API service is used to view product videos. By using the YouTube API service, users are agreeing to be bound by the YouTube Terms of Service and the Google Privacy Policy.

Contact Us

If you have any questions or concerns, please feel free to contact us through the requests provided within this privacy policy, or by accessing the "Contact Us" tab on our site for additional methods of contacting us. Your safety, confidence and privacy are important to us and we will do as much as possible to ensure you are comfortable using our site.

Terms and Conditions