Customer Service

First-class customer service is the reason why schools and organizations across the USA return time and time again to buy furniture from Worthington Direct™. Our customer service team will expertly handle any unlikely issues that arise due to fulfillment errors, damages, shortages, or defects.

Work directly with our team during business hours. No phone attendants or chat bots—just reliable, human-to-human customer service.

We also offer online tools you may use at your convenience:

Reporting Damages

If your shipment arrives damaged, promptly contact our Customer Service team, or report damage online. When possible, describe the damage on the delivery receipt and ask the delivery person to sign it before they leave your facility. As we ship directly from the manufacturer, we will not know if something is damaged unless you notify us. We will happily assist you in replacement orders upon notification.

Shortages

Please check the contents of your order immediately and note any shortages on your delivery receipt when possible. Please note that we ship factory direct and you may be receiving multiple shipments from different factories to complete your order. Cartons and packing slips may not have the Worthington Direct™ name on them, but instead the actual manufacturer's brand name. If you have any issues contact Worthington Direct™ only, and we will handle all issues for you. You may also report shortages online.

Learn more about deliveries by visiting our complete Shipping Information section.

Assembly Instructions

All products that require assembly should come with factory created assembly instructions. If your instructions are missing or have been lost, we are happy to request new instructions on your behalf. If you did receive assembly instructions, but have questions about assembly details, we are also happy to get further clarification from the factory. Contact us and we'll ensure your furniture is put together right the first time. You may also request assembly instructions online.

Returns

We represent many manufacturers, all of which have varying return policies. Most products that are unused and in their original cartons may usually be returned to their respective manufacturer. See the details section on every product page where we list whether a product can be returned or not. Custom and clearance products may not be returned.

Return Authorizations must be requested within 20 days from Worthington Direct™ before any merchandise may be returned. You will be subject to a 30% restocking fee and the return shipping cost if the product arrived as advertised. We will provide you with an exact return cost for your approval prior to any returns being initiated. Once approved, Worthington Direct™ will provide return documents and arrange for order pick up.

Colors may appear differently on screens, and we strongly recommend requesting a free color swatch before ordering to ensure a proper match. Returns due to color discrepancies are discouraged. Contact us—we’re happy to help set you up for a successful order!

Cancellations

Cancellation requests must be made promptly by phone, chat or email. If furniture is made to order and production has begun, we may not be able to cancel. If your order has already shipped, we will not be able to cancel.

Typographical Errors

Please notify us if you see something on our website that is incorrect. All means have been taken to provide correct content and item descriptions; however, human error and changes can occur. Please email content corrections to marketing@worthingtondirect.com.

Our printed catalogs may have outdated pricing and information that has changed after their print date. Please refer to our website for current pricing and sales.

We are pleased to answer any customer service questions or concerns. Customer service representatives are very knowledgeable and can assist you with whatever concern you may have.

At Your Service

See Our FAQ for More Info