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Shipping Information

How do I calculate my shipping cost?

Shipping rates may be calculated by adding all items to your shopping cart. Select "Proceed to Checkout" and complete your shipping address. Once entered you will see shipping information appear under "Shipping Methods" at the bottom of the page, along with additional freight services you may add. Make your selections and click "Next" to see the complete shipping amount for your order. You may use this amount on your purchase order, or continue with the checkout process online. 

You may also email sales@worthingtondirect.com or call our sales team during business hours at 800-599-6636 to request a freight quote while you wait on the phone.

We make every effort to ensure that you are receiving the most competitive rates available. The amount you are charged is based on the size, weight, and distance to your location from our supplier(s).

Delivery Information

We ship factory direct from furniture manufacturers located across the USA. Cartons and packing slips may not have the Worthington Direct™ name on them, but instead the actual manufacturer's name. 

Smaller items can ship UPS or FedEx Ground, but larger and heavier items are shipped via freight truck at common carrier rates. Standard truck deliveries are tailgate and require that someone is available at delivery to inspect, sign receipt, and unload product onto delivery site.

Inside Delivery service is available, however additional charges will be assessed and you may still need to assist driver with products that are extremely large or heavy. Inside delivery service is first floor, threshold delivery only; the driver will not bring items upstairs or beyond the first set of doors.

Notification prior to delivery is available at no extra charge for freight truck shipments only. If you are ordering for an organization that might be closed due to holiday or other reasons around your expected delivery time, please include that information in the order comments. 

Deliveries are only made on weekdays - Monday through Friday.

Delivery Issues

If you have any issues with your delivery, our Customer Service representatives are here to help.  Visit our Customer Service center for more details.
Phone: 800-599-6636 (8:00 - 5:00 PM, CST, Mon - Fri) 
Email:   customerservice@worthingtondirect.com

Still have questions? Visit our complete Frequently Asked Questions section.

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